Tampered Delivery Or Non-Delivery Issues Resolution
If parcel is received in tampered condition, customer shall refuse to accept parcel from courier person.
Even if parcel is intact, Customer ought to video-record the act of opening the received parcel as proof of any unforeseen and unfortunate case of receiving wrong or missing products inside parcels.
In case customer denies receiving the parcel, while courier company shows parcel to be delivered, customer needs to raise the issue within 48 hours of delivery message.
No Kidding will share Proof of Delivery (POD) with the customer after receiving it from the courier company.
Even after sharing POD, if customer refuses to accept the authenticity of the shared POD, No Kidding can ONLY assist the customer in raising the concern with the concerned courier company. No Kidding would re-fulfil the order ONLY when courier company confirms that indeed parcel is lost and not delivered to the customer.
Who pays for the delivery charges for returning of products?
When you’re returning an item that was damaged/ defective or due to an error on the seller’s part, you won't be charged for return courier charges. Please pack well when you are returning the product so that it reaches the seller in good condition. The amount you paid for the product at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What are the shipping charges?
No Kidding provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product.
What is the estimated delivery time?
The estimated time of delivery is within 7-10 working days. All orders get shipped within 3 days from the Seller’s warehouse.
How will the delivery be done?
1. We try to process all deliveries through reputed courier companies like Bluedart, Delhivery, Xpressbees, Ecom Express. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
2. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.